I had been hoping to get ticket for fifteen year aged son and couldn’t use Web site for he was deemed minor. I referred to as buyer service and she or he assisted me with airline acquire. I precisely requested if I necessary to cancel if I could inside 24hours. This attendant mentioned Indeed. I found out four hrs later on the reason son would wish to fly was cancelled. I termed back to cancel the flight the attendant explained to me I couldn’t cancel flight and it had been a nonrefundable ticket. I explained to her situation as said above she claimed she couldn’t do just about anything. I asked for the supervisor, I obtained one particular and stated your situation, she claimed I couldn’t terminate it and have my a refund she was incredibly rude and hung up on me. I named again to inquire for another supervisor and as I was speaking with this supervisor she educated me that the last supervisor stated in her record I refused voucher. What at any time a voucher was I wasn't even positive. Then second supervisor instructed me what she considered. Therefore the flight wasn’t cancelled considering the fact that she said to attend a pair days just before I make my final selection and he or she would wave changing cost to do so And that i shouldn’t have any hassle.
I have spent hours over the mobile phone wanting to untangle a blunder manufactured in creating reservations with American Airways on line. Just after under-going all the methods in reserving a flight for my family of three (Brian, Marcela & Lorenzo Hawk) and introducing my bank card no. to buy The three flights, I did not have a affirmation, but a window on my display screen that said “This site can't be exhibited”. I took that to suggest that the transaction didn't undergo, so I started all once again with a distinct vacation agency.
Immediately after this communication, I´ve tried to cancel our flight (naturally I didn´t would like to fly Within this plane anymore), nevertheless the attendant company brusquely warned us that When the aircraft was repaired, our baggage would go While using the aircraft! Even if I questioned For additional of 3 instances to have my luggage. After +/- three several hours, even with a good deal of men and women fearful and nervous the plane remaining towards Miami. As Absolutely everyone inside the plane dropped the connection that will happen at 21: 30h, AA informed us that we'd be reallocated in the following and past flight of your working day, at midnight. Given the lack of Room we experience in the 1st flight (from São Paulo), we experienced managed to reserve the seat 20, which there are no chair before us, so a bit more Room for the legs. Which fell down due to these issues with the delay. Arriving in the airport, they built us operate (the man of AA arrived in a little bit car and reported to everyone Hurry up Men, hurry up) on the airplane. Whenever we arrived in the door the supervisor instructed us that we would need to go separate during the airplane Which we misplaced the chair 20. She explained to us that she needed to independent Other individuals people today to to Enable an Grownup with a baby. Amusing no?? Exactly what does she preferred?? My 6 yrs old boy traveling by yourself??? I just stated which i planned to fly collectively, it was our very last working day of holiday. I even accept to get accommodated on the subsequent flight, she just said, no you can fly In this particular a person, and all over again I heard, your luggage will go on this flight. My son comprehended what was mentioned and start to cry mainly because he didn´t planned to be separated from considered one of us.
I have also created about my baggage becoming scraped up and broken…. I feel like I'm thanks some compensation, and a refund of $fifty for my vacation…. I am a patient Woman, but I do hope an individual contacts me quickly relating to this….
.Stephanie,a supervisor was very impolite and one other agent advised me ifI planned to go t oMonterey previously I really should take a taxi.the agent did not gave me the seats that special assistant experienced supplied me as a consequence of my incapacity Ifound just after my 3rd try Darlene
No agent in sight. Flight 1583 delayed delayed and delayed without any facts or updates given by gate agent. what a nightmare
the AA human being at the AA terminal to become really snide, when in reality I had done almost everything in my Regulate for getting towards the aircraft inside of a well timed fashion.
My daughter And that i flew to Barbados for my Close friend”s funeral on Jul 23rd. We experienced a disservice and on the return flight, we had been forced to wait more than an hour or so for your wheelchair. It absolutely was irritating, and as somebody with cardiac wellbeing, it had been to some degree Frightening.
I'd some extremely constructive tips to give them to stop this Later on, but was not able to determine contact with them.
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all to usually, administration is contacted when issues go Completely wrong…this isn't one of those letters…..I'm speaking to american airlines consumer service as a result of a wonderful flight attendant named MARITA LORDI (FA #9
traveling from Miami to Lima on Saturday March 21 even though I reserve the seats ahead of time I got the final row on the appropriate side from the window and the seat didn't go producing my flight tough ., on the best way back on flight # 918 the service was worst. within the sign in I had to open my accommodate circumstances to even up the weigth . when I present to pay for the 3 extra lbs they try and charge me $ a hundred and eighty.00per go well with circumstance. steering clear of to pay for $ 480.00 I had to go on he flooring to maneuver around my belongins ,I had to return to the counter since out seats ( we ended up # 10 on line at sign in ) were separates, after that we had to maintain walking to the gates as the counter worker never gave us the gate selection, ( Once i navigate to these guys talk to regarding the gate information to another amercian ailines employee in gate 26 he pointed into the gate screan ) this time the seats felt scaled-down that standard , the food items was terrible, the bread was so challenging , the lettuce about the salad seem old , I returned the foodstuff exactly the same way which i been given it, the light turns off though im looking through severeal occasions that I experienced to maintain my finger on the change to continue looking at just after 5 awful hrs I received to your summary that I wont journey on American Airlines once again
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I just obtained from the cell phone with Connie Sanders within the DFW Office environment. I asked for her identify for the reason that she was so kind and helpful to us. I have hardly encountered anyone so helpful and caring. If your Reps could possibly be like her you would've an excellent airline.